ServiceNow Challenge: Create Herstory - Enhancing Inclusivity for Women & Gender Minorities in Tech

Challenge Summary

ServiceNow, a Fortune 500 company, is The AI Platform for Business Transformation enabling 80% of the Fortune 500 companies to digitize and unify so that they can find smarter, faster, better ways to make work flow. We are empowering and educating 1 million individuals from marginalized communities in the ServiceNow platform. We understand that inclusion is a necessary step in the vision of creating equitable and advanced technologies.

The mythical customer GreenTech Solutions is a Very Large Enterprise (VLE) specializing in sustainable and energy-efficient data centers for cloud computing solutions. GreenTech has a highly diverse gender distribution spreading over 6 continents and has set a strategic objective to enhance employee productivity, inclusivity, and diversity to drive innovation. However, there have been reports in the past around cases of gender discrimination in the workplace. Help them by creating a ServiceNow application that aids against gender discrimination in the workplace, utilizing Now Assist capabilities within the ServiceNow platform.

Objective

Given the ServiceNow fundamentals that you have learned during the workshop, create an application using Now Assist Features of your choice to help the women and gender minorities who work at GreenTech Solutions to have a more inclusive work environment.

“In 2023 alone, we rocketed to an impressive $10 billion in cumulative annual contract value, the fastest growing organically software company. This was bolstered by the success of our first set of generative AI (GenAI) solutions, Now Assist, which quickly became the fastest-selling new product in ServiceNow’s 20-year history. (🎤 drop).” - Gina Mastantuono

Where to Start

The meeting insights table contains information around the following:

• Date of meeting
• Meeting Transcript
• Meeting Type
• Planned duration
• Actual duration
• Employees present

To get a feel of the Generative AI Controller, you can create some flows using the NowAssist features to fill in the following missing fields:

• Meeting Summary
• Assigned tasks

Once you have created these flows, feel free to utilize the following links to learn more about the other AI capabilities to create your application:

Learning Resources

• Now Assist Documentation
• Flow Designer Documentation
• ServiceNow Developer Docs
• Generative AI Controller Documentation
• ServiceNow AI Academy Playlist

Tools and Technologies

• ServiceNow Instance
• Now Assist
• Generative AI Controller
• ServiceNow AI Search
• ServiceNow Virtual Agent
• Azure OpenAI Integration (Optional)
• JavaScript (ECMA 6)

Given (All Generated/Simulated)

A table in a ServiceNow instance with different 20 meeting transcripts from GreenTech Solutions, premade fields for the given tasks, and a second table for the assigned tasks.

Expected Deliverables

• Presentation: State the name of your application and the insights you have found in the u_meeting_insights table. Also, showcase how your solution addresses misogyny within the workplace.
• Demo: A live demo from within the instance showcasing your solution and the NowAssist feature that it directly relates to.

Judging Criteria

• Innovation and Originality:
  • Creativity in how features are implemented to the objective.
  • Does the application work as expected? E.g. free of bugs and glitches.
• Impact on Women’s Safety:
  • Extraction of the basic meeting microaggressions.
  • Is able to come up with a custom microaggression insight.
  • Is able to apply insights creatively within function use cases.
• Use of Technology:
  • Effective use of the generative AI controller as well as other Flow Designer actions as well as custom code.
  • Effective use of the Now Assist features for the specific objective.
  • Is able to combine multiple features for the objective.
  • How complex or challenging was the implementation of the project?
• User Experience:
  • How intuitive and user-friendly is the project?
  • Does it provide a positive experience for the end user?

Suggested Timeline

• During the workshop more information will be given around how you can allocate your time.